The level of service a buyer or seller receives can profoundly impact their home buying and/or selling experience. For
that reason, it is extremely important to us that we provide the very best
possible service to all our buyer and seller clients. Buying or selling a home is a complex process,
but by walking our clients through each step of the process it not only helps to eliminate worry and stress but makes the transaction the exciting, positive and enjoyable experience that it should be.
The following is a sampling of responses provided by some of our clients about their home buying and/or
selling experiences. Please read on to see what our clients are saying about the service they received...
"I am extremely impressed and pleased with the professionalism and high quality standards of Realtors Steve and Vicki.
I listed our Detroit home on March 4 with them. Because of their high quality and easy to use website, the first and only buyer saw it on the Internet within 1-week.
The buyer made an offer on March 18 and the house was sold on April 24. Needless to say, their hard work paid off for my family. I would highly recommend them!"
"After months of research and reading all of the material on Steve's website, I knew
Steve was the one to call when I was ready to purchase a home and needed an agent. Steve walked me
through the whole process, explaining what to expect, and who would be responsible for
each item. He negotiated and then renegotiated my purchase agreement and ended up saving me
$5,000 on the purchase price of the home. He saved me several hundreds of dollars more on closing costs by referring me to a
different bank than the one I had selected for my mortgage. Vicki coordinated everything and kept me
up to date as I got closer and closer to the closing. Everything went off without a hitch and I couldn't be
happier. I got the house I wanted and paid less than I expected. I'll probably be selling my house in a few
years and there's no question who I'll call when its time. Thanks again, Steve and Vicki!"
"Bob and I would like to thank you for your outstanding service. As you
know, our original intent was to only have you sell our home in Dearborn
Heights. Based on your customer service and knowledge of the industry, we decided
that it would be beneficial to have you on our side when purchasing our new
home.
Our experience could not have been better. Our questions were answered
professionally. Our calls were always returned promptly. The paperwork was
completed accurately.
Our only regret is that we didn't use you the first time that we had our
home on the market.
Thank you for making a stressful situation into an enjoyable experience."
"Thank you both very much for your help in finding our family a home. Thank you Steve for your helpful advice on the homes
we viewed. Thank you Vicki for your phone calls keeping me informed of each step in the buying process. You
both made the home buying process a pleasant experience and I would highly recommend you to others looking to buy a home."
"We would highly suggest using Steve and Vicki for your realtors because of
their great dedication in getting your house sold as quickly as possible.
Our house had been for sale with another realty company for about 10 months
with no offers. Within about 3 weeks of switching to Steve and Vicki our
house was sold! They came in and told us what we needed to do to get the
house sold and they were right on target. Steve and Vicki were so helpful
to us going the extra mile on some things that they shouldn't have had to
do but did because we were out of state. We don't think that anyone would
be sorry if they used this team!"
"Thank you very much for your help. You made the whole process easy and
enjoyable for me. If any of my friends decide to buy a house I will
definitely refer them to you. Thanks again!"
"I appreciated the friendly and professional way that you helped me to sell my parents' home, especially given the fact that I live in
Connecticut and our dealings were by email and telephone. I found myself often and very pleasantly surprised by the way that you went
above and beyond the call of duty in your work for me. I have dealt with many Realtors in both Michigan and Connecticut and can say
without hesitation, that you are by far the best."
"Thank you for your efforts to sell my mother's house in Dearborn. You made it very 'painless' and are certainly to
be complimented for your excellent marketing efforts with brochures, the internet and other media. You provide a very
good service!"
"First of all, I would like to thank you for all of your help and all the extra efforts needed to close on our house. I remember 6 months ago, I was absolutely clueless about buying a house. I didn't know what I could afford, I didn't know if I was ready and I didn't know what other factors were involved as far as insurance, utilities, etc. Most importantly, most of the Realtors that I talked to prior to you didn't take me seriously. You stepped me through everything.
I wanted to express to you how important you were to Carrie and I in every aspect imaginable, not just the
purchasing of the house. Believe me, I have been throwing your name around to everyone I know in a position similar to
ours. You will be hearing from us again."
"Please accept this note as a testimonial of the exceptional service provided by Steve and Vicki.
Following their professional advise, we were able to secure a purchaser
for our home and close within 2 months of placing our home on the market. Steve and
Vicki have all the tools necessary to provide professional as well as very caring service to their clients. Thanks Again!"
Plan to Buy a Home? Get on Steve's Hot List! Sign up to receive home listings via email!
"Steve and Vicki assisted in every way possible to make certain all paperwork and city code work inspections went smoothly. They both showed great respect for the home
which was not large nor terribly expensive, but of special importance since this was our family home
for over forty years. Even after the sale was complete, because of various escrows on taxes and cement
work, Vicki assisted me in making the calls necessary to set up the next steps to obtaining the proceeds
due the estate. Optimal customer service is how I would describe my experience with Steve, Vicki, and
CENTURY 21."
"Myself and my wife (financé at the time) had used another realty agency at the beginning of our home search process and became frustrated with the level of service and lack of attention.
We saw Steve's website over the internet and called your office. We then met with Steve and Vicki in
person. We found them to be very professional and knowledgeable, while at the same time attentive to
our needs and feelings. Steve's famous words of "never making one person buy a house they didn't want"
were very much true. Throughout the entire process we felt that Steve and Vicki were working in our best
interest, and never felt any pressure to make an offer on a house. My wife and myself must have walked
through at least 50-75 houses before placing an offer on one, and on each house, Steve would give valuable
insights and opinions. Steve was also very flexible in his schedule and was able to accommodate all of our
requests at viewing houses.
Vicki played a critical role in getting us new listings each day. She
even had the courtesy to call on days when there would be none. Vicki was also very friendly and just a
pleasure to talk with over the phone. When we did make a offer on a house, we were fully expecting to have
the offer accepted. Our hopes were dashed when the offer was rejected. Steve and Vicki again provided
support to help us through these difficult times, and kept us motivated to find another house.
Sure enough,
a week before our wedding, we found the "perfect" house. Steve and Vicki worked diligently to ensure that the
paperwork and offer were promptly presented to the seller. I am happy to say that this letter is being sent
from our new house.
The combination of Steve and Vicki provided us with a level of service that greatly
exceeded our expectations for a buyer agent. With the current environment, this service level is essential in
finding a house. There is no doubt in our minds that without the assistance of Steve and Vicki we would still
be looking for that "perfect" house. We both would highly recommend the use of their services in any future
buying or selling transaction."
"It was certinly a pleasure dealing with competent professionals. Thank you for all your efforts when selling our home!"
"Randy and I can't express how grateful we are for your personal attention during the sale of our home.
We appreciated your professionalism and kindness that continued even after we closed. You are rare in your field
and we wish you all the best for your continued success. Thank you again for all your help!"
Have a Home to Sell? Receive a FREE Home Value Analysis! Click here for more details!
"Steve was always there when I needed him. Was very honest, very helpful, always returned phone calls.
If he didn't, Vicki did. I was more than pleased with the service I received!"
"I would like to express my deepest thank you for all that the two of you did for my parents. I would consider the whole process from start to finish a success.
They will never realize how smoothly things went in comparison to how they could have gone. If there
is ever a need to recommend a realtor from your area to someone, I will recommend the two of you. Thank
you so very much once again."
"Moving was a nightmare, but one which made us appreciate all the more just how smoothly the sale went with you two leading the way. As uninitiated first-time home buyers, we appreciated the time you took to explain
each step to us, and your professionalism inspired in us the confidence we needed to move quickly when the right
home came along. Your no-pressure style definitely suited us; it was the reason why we chose you in the first place.
Buying our home through you was actually a rewarding experience, and there's not enough of those these days, is there?
Thanks for all your coordination, organization, knowledge, and advice. You return phone calls faster than anyone else
we've dealt with in the past three months--maybe ever. And those business cards with our new address and the picture of
our house have come in handy. Nice touch!"
"Steve went above and beyond his duties to find us a home we felt good about buying. He always worked
around our schedule and kept us well informed."
"We had a problem with another agent from a different company. We decided to change real estate agents and found Steve Hatfield. Steve and his co-worker Vicki, went over and above what was
expected from them to make us happy. They helped us to regain our trust."
"They went above and beyond the call of their jobs to help me, and I'm very hard to please too!"
Plan to Buy a Home? Get on Steve's Hot List! Sign up to receive home listings via email!
"Steve always kept me informed. I came into this first purchase very mistrustful, and left having actually enjoyed it!"
"Steve Hatfield has handled several purchases and sales for us in the past and has always done a flawless job!"
"Steve exceeded my expectations. I don't know how much better it gets!"
"This is the second house that Steve Hatfield has sold for me. I think he is good at what he does. As long as he works for CENTURY 21, you'll have my business, as he has always been attentive and
professional. When you're dealing with homes, you're usually dealing with a lot of money. That's why a real
professional is important."
"A friend recommended Steve and Vicki. They are very friendly and seem genuine and honest. They put extra effort into helping me, even when it was inconvenient for them. They took their personal
time to help me get my house."
Have a Home to Sell? Receive a FREE Home Value Analysis! Click here for more details!
"I was a former employee of this company and hold it in high regard. I have watched this agent give
exemplary service to all of his clients. Choosing the right agent was easy!"
"Steve used selling 'props' to remind potential buyers of the many different features of the house and the property. Also, when we were looking for a home to buy, Steve made daily checks of the MLS
to keep us updated, and sent us only the listings in which we were interested."
"I met Steve through one of his open houses. I like him from the start because he was not pushy and was very knowledgeable. Vicki, is a great asset to Steve. Vicki was able to answer any
of my questions when Steve was unavailable."
"Steve was always available and never pushed houses on me. His advice on negotiating was very helpful. Steve helped me purchase my last two homes. I always recommend him to friends and
business associates."
"We met Steve at an open house and liked his professionalism. Steve was always available to show us houses or help in any way. He was never too busy to help us."
Steve Hatfield, Realtor® provides real estate / home buying and selling services in Dearborn Michigan, Dearborn Heights Michigan, the Wayne County MI (Southeast Michigan) communities of Redford, Westland, Garden City, Livonia, Canton, Plymouth, Northville and the Oakland County cities of Farmington / Farmington Hills and Novi Michigan.
In accordance with the law, the properties, real estate services and homes for sale featured on this web site are offered without respect to race, religion, color, creed, national origin, sex, physical limitations / disabilities or familiar status.
REALTOR® is a registered collective membership trademark that identifies a real estate agent / professional who is a member of the NATIONAL ASSOCIATION OF REALTORS® and subscribes to its strict code of ethics.
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Your identity will be revealed to Steve Hatfield in this event and any person(s)
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prosecuted to the full extent of the law for copyright infringement. RDDETECT 1A#4-8900-CI-SH
